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General Merchandise
Returns are accepted within 30 days of purchase. All returns must be in the
original unopened packaging along with the original receipt. Magazines, videotapes and books
are not returnable.
To return a product, call our customer service department at 650-851-9027
for a Return Authorization number, no returns will be accepted without it. When calling,
please have purchaser's name, invoice date and nature of the problem available for our
customer service representative.
If you receive a package that has been damaged during shipment, you must
contact our customer service department within 5 days of receipt to start the claim procedure
to expedite a replacement package.
All returns must include the original receipt; the RA number must be clearly
marked on the outside of the shipping parcel. Returns should be packaged in a separate shipping
carton and insured for the value of the contents. Shipping charges are the responsibility of
the customer.
Fuselages
When purchasing a fuselage, keep all the packaging material and the outside
carton as you receive it from us. If you need to return the fuselage to us, it must be repackaged
very carefully, inside the product box and the outside shipping carton and it must be insured
for the value of the fuselage. Damage during shipping is unfortunately common which requires these
special precautions to avoid claims being rejected by shipping carriers.
Thank you for purchasing from us.
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